Some of my clients think that, because I’m a computer consultant, I have no trouble dealing with companies’ tech support because we’re the same type of people and speak the same language. Wrong! Far more often than not, the person you’re talking to when you phone tech support is not a “techie”, just someone working [...]
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I don’t know if this is a problem all over–I’ve only seen it in Jacksonville, FL, but that’s where I live so I’m a lot more likely to see it here. And it’s a big enough problem here that there’s actually been a report on the local TV news about it. |
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